Customer Service Representative

We are Evenly!

Evenly is Orthodontics in-a-box for dentists. Our vision is to become the outsourced Orthodontic solution for every dental office in America and lead the transition to Invisalign Orthodontics for this $250 billion industry. Headquartered in Bethesda, Maryland, Evenly is committed to the highest standards of patient care and clinical expertise in each of the dental practices we support.

About the Job

As a Customer Service Representative, you will be collaborating with our current and potential patients and internal associates from our corporate office in Bethesda, MD. The Customer Service Representative will play a vital role to support Evenly’s commitment to provide the highest level of customer service and support. The position performs a wide variety of administrative, customer service and operational/marketing support activities.

What you will be doing

• Field incoming calls from patients and partnering practices of our Invisalign service
• Research patient information on our system
• Closely track and manage incoming calls and emails and escalate patient questions as necessary
• Follow-up in a timely manner with all current patients and practices as needed
• Bring a positive and cheerful outlook, customer service mindset, and commitment to detail

What we are looking for in our candidates

• Proven ability to work independently and as part of a team
• Outgoing and cheerful personality... this individual must make a positive first impression
• Excellent oral and written communication skills; ability to be direct and concise while also being friendly and informative
• Ability to deliver an amazing customer experience via the telephone and emails
• Close attention to details and thorough follow up
• Strong organizational skills with good note keeping and follow through
• Ability to multitask and prioritize on a daily and weekly basis
• Ability to problem solve and collaborate with internal associates
• Ability to seek and take advice and feedback, as needed
• Strong computer skills; experience with CRM, Scheduling, Excel and GoogleSheets (tracking) programs, preferred
• Phone based sales experience, desired
• Fluent in Spanish, desired

Why you will love working here

Evenly is an energetic and passionate healthcare company that is changing how patients receive Invisalign orthodontic care. We put our dental practices and their patients first and we love seeing the astonishing results our patients realize when they’ve completed their treatment. If you want to be a part of this success story while changing people’s lives for the better, we’d love to hear from you.