Shift Lead

Opportunity for Leadership Experience!

A Shift Lead at Chick-fil-A is typically a leadership role that focuses on supervising and supporting a team of employees during a specific shift. The Shift Lead is responsible for ensuring that the restaurant runs smoothly and efficiently while providing excellent customer service. Here are some of the main responsibilities and qualities of a Shift Lead at Chick-fil-A:

Key Responsibilities:

Team Leadership:

• Supervise and direct team members during shifts.
• Ensure employees are performing their duties and adhering to Chick-fil-A’s standards.
• Delegate tasks to ensure the restaurant runs efficiently and effectively.

Customer Service:

• Ensure that customers have a positive experience by overseeing the quality of service.
• Handle any customer complaints or concerns in a professional and timely manner.
• Model excellent customer service for the team.

Training and Development:

• Train new team members and provide ongoing coaching to existing staff.
• Help team members grow in their roles and work to improve performance.

Operational Efficiency:

• Oversee the preparation of food and drinks to ensure quality and timeliness.
• Ensure food safety and cleanliness standards are met.
• Manage inventory, supplies, and equipment to keep the restaurant running smoothly.

Financial and Cash Handling:

• Oversee cash register transactions and ensure that cash handling is accurate.
• Help with managing the shift’s labor and sales to meet the restaurant’s goals.

Communication:

• Communicate clearly with both staff and management, ensuring that all operational needs are met.
• Help facilitate a positive work environment by promoting team morale and addressing any issues that may arise.

Closing/Opening Procedures:

• Depending on the shift, may be responsible for opening or closing the store, including cleaning, restocking, and preparing for the next shift.

Skills and Qualities:

• Leadership: A Shift Lead needs to be able to motivate, guide, and lead a team.
• Customer Service: Strong interpersonal skills to create a positive experience for customers.
• Problem-Solving: Ability to handle challenging situations, including customer complaints or staffing issues.
• Organization: Ability to manage multiple tasks efficiently while maintaining high standards.
• Adaptability: Comfort with fast-paced environments and adjusting to changing conditions or needs.
• Time Management: Ability to manage time effectively during a busy shift.

Experience:

A Shift Lead typically needs previous experience in customer service or a leadership role. For Chick-fil-A, a positive attitude, strong work ethic, and alignment with the company’s values are also important. Some Shift Leads may start as Team Members and work their way up to the leadership role.

In return for their leadership responsibilities, Shift Leads may receive competitive pay, benefits (such as health insurance and paid time off), and opportunities for career advancement within Chick-fil-A.