Front Desk Manager

Replay Baseball is seeking a part time professional to work our front desk weekdays from 4PM-9PM. Responsibilities include:

Greet and assist guests upon arrival, manage check-ins and check-outs, and

handle any inquiries or issues.

Scheduling:

Manage facility scheduling, including booking cages, coordinating check-in, and

updating the schedule.

Team Support:

Provide support to the management, including training new staff, assisting with shift scheduling, and helping manage team performance.

Administrative Tasks:

Perform various administrative tasks such as answering phone calls and emails, managing paperwork, and maintaining records.

Financial Transactions:

Handle payments, process transactions, and reconcile cash and card sales via POS system and online.

Facility Management:

Ensure the front desk area is clean and organized, and that supplies are well-stocked.

Communication:

Liaise with coaches within the facility to ensure smooth operations and relay important information.

Customer Relations:

Build and maintain strong relationships with guests to enhance their experience and encourage repeat visits. Earn commission on membership sales.

Problem-Solving:

Address and resolve guest complaints or concerns efficiently and professionally.

Safety and Security:

Monitor the facility for safety and security concerns, and report any issues to the appropriate personnel.