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Customer Service Technician Intern

Brightspeed
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Brightspeed is looking for a Customer Service Technician Intern to join our team! As a Customer Service Technician Intern, you will be performing installation, maintenance and troubleshooting of fiber-based high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas.    

As a Customer Service Technician – Intern, you may be required to work varying shifts. This is a temporary position of up to 90 days, though there may be opportunities for high-performing hires to apply for and convert to regular positions if available.

As a Customer Service Technician – Intern your responsibilities will include: 

  • Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated fiber and equipment
  • Performing maintenance and repair on outside plant facilities
  • Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
  • Observing all safety rules and regulations
  • Assisting other technical personnel in the performance of their duties when requested
  • Actively supporting sales and marketing related activities
  • Directing customer facing work and sales referrals

WHAT IT TAKES TO CATCH OUR EYE:

  • High School diploma (or equivalent) or higher
  • Ability to distinguish colors on facilities
  • Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
  • Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
  • Basic computer skills including MS Office applications
  • Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
  • Ability to work aloft (e.g. ladder)
  • Ability to work outside in all weather conditions and at various hours of the day/night
  • A valid driver’s license and satisfactory driving record
  • Positive and professional appearance and demeanor when communicating the company’s products and services to our customers
  • Accountability/dependability (on time and on load when scheduled and serve on call as needed)
  • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
  • Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
  • Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
  • Active Learning (curious seeker of added information and actively works to improve skills and knowledge)

BONUS POINTS FOR: 

  • Prior experience as a customer facing telecom operations technician
  • Basic electricity training/certification or documented equivalent work experience
  • ADSL installation/repair experience (self/full installs)
  • A+/Net + Certified Required Soft Skills